T&C's
The Cullin Design Terms and Conditions
- AGREEMENT
1.1 Agreement, including a quotation and invoice to the Terms and conditions constitutes the entire Agreement between us two parties.
1.2 All terms and conditions are as stated and accepted by you on placing your order and understanding you agree with all Terms and Conditions.
2. PRICE, DELIVERY FEE AND PAYMENT
2.1 The price for all goods will be indicated on the invoice.
2.2 We may amend the quoted price to take into account (a) correction of errors or any omission made by us The Cullin Design or and GST or government or statutory charges, taxes and duties which may become applicable after the price is quoted.
2.3 Verbal quotations are subject to a written confirmation on an invoice.
2.4 50% deposit is required to process any order.
2.5 Full payment is required 4 days prior to stock going out.
2.6 All funds must clear before furniture will be released.
2.7 There will be a fee with all credit cards, most are surcharged at 1.8% and American Express carry a surcharge of 3% surcharge.
2.8 We may in our discretion, refuse to deliver the goods if payment is not made in full according to our terms and conditions.
2.9 Sales and Discounts are only valid in times advertised on posts, internet and website, not extended outside these times.
3. CANCELLATION
3.1 If you cancel the order, any deposit paid by you may not be refunded as of our right
3.2 The deposit will be used to cover our costs and expenses.
4. COLLECTION AND DELIVERY OF GOODS
4.1 Full payment is required before any products will be released.
4.2 Once you are notified that your goods are ready for delivery/collection they need to be collected/delivered in 7 working
days or a storage rate may be applied.
4.3 If you require delivery, each job is quoted individually and will be subject to an additional fee.
4.4 Delivery charges that are applied to orders online are subject to change with quotation of address/time/date of delivery.
You will be contacted if there is an additional charge.
4.5 Delivery carrier is subject to delivery address and time of booking
4.6 Difficult access to premises needs to be notified to The Cullin Design on placing the order, we are not liable for
items that can not be delivered to a premises with inadequate access. An additional fee will be charged for inadequate access
Or a failure to accept delivery on the nominated day and time.
4.7 We do not accept responsibility of products damaged once they leave our premises.
5. RETURNS / OUT OF STOCK / DISCONTINUED FABRICS
5.1 We do not accept returns for change of mind, products that do not fit in your home so please select carefully.
5.2 If we do chose to negotiate this proof of payment must be supplied, goods must be in perfect conditions and
return delivery cost will be on customer to our warehouse.
5.3 Requesting fabric cutting’s is recommended as to not be disappointed about movement's in chenille/velvets, feel of fabrics,
and colour of fabrics in your own home. We do not accept returns for change of mind of fabric.
5.4 If the fabric you've order via the website has become discontinued or out of stock, we'll work with you to find a suitable replacement and provide a refund or invoice for any difference in fabric cost.
6. LIABILITY
6.1 All products must be inspected by you and any imperfections, damages that you have must be brought to
our attention in writing within 72 hours otherwise you waiver any right to claim, we will not be held liable.
6.2 If products are delivered past expected delivery date we will not accept any liability in loss due to this.
7. ONLINE
7.1 Images, timber and fabric colour can vary due to dye lot of fabrics and stains also different screens devises you
are viewing our website on, we always recommend requesting swatches to view in person.
Please keep this in mind while placing orders.
7.2 Dimensions online are approximate sizes only and subject to variation.
7.3 Prices are subject to change with no notification.
7.4 You purchase goods relying solely on your own skill and judgement.
8. CLEANING AND MAINTENANCE
8.1 Timber furniture should only be cleaned with a damp cloth and wiped with dry after, placed out of direct sunlight, heating
vent's and not be covered with anything for a long period of time this could result in colour differentiation and possible moisture
retention.
8.2 All fabrics have a care label available online, please contact us or look up fabric cleaning recommendations before attempting to clean.
8.3 Different velvets are subject to movement and change of colour, please request fabric cuttings to assure your happy
with your chosen fabric, colour and finish.
8.4 All feather cushions need to be plumped up on a regular occasion to avoid sweating and clumping of feathers,
Vacuuming to get rid of excess dust this is recommended on a weekly basis and kept out of direct sunlight.
8.5 Full aniline leathers giving a natural look are subject to marking and staining please keep this in mind when ordering.
9. WARRANTY
9.1 From date of purchase a 6 year structural warranty applies to all The Cullin Design furniture.
All Globe West Items please see terms and conditions on Globe West Website. Not included in warranty is as below.
A, Leather and fabric.
B, Normal wear and tear.
C, Variation of colours, timber, fabrics
9.2 We are in no way bound by or responsible for any terms, conditions representations and warranty other than those
contained in this agreement.
9.3 We will not be liable for for acts outside our control, war, acts of god, pandemics, terrorism, drought, flood, storm, rain, fire, lightening strikes or locked out of your home.
10. PRIVACY
10.1 All information supplied by us by you will be maintained by us in accordance with the Privacy Act. We do not disclose
your personal information unless requesting a delivery address quote.
11. ADVERTISING
11.1 All furniture purchased through The Cullin Design can be photographed and advertised by The Cullin Design on
social media, websites and advertising materials chosen by us unless requested by you on the day you place your order.
12. HOLDING FEE
12.1 Once made, The Cullin Design will hold furniture for an additional 5 business days unless agreed upon prior. After this, a holding fee of $120 per week may apply until delivery / pick up of the furniture is arranged.
13. ACKNOWLEDGEMENT
13.1 On placing your order of the above you acknowledge and agree with all Terms and Conditions.