Terms and Conditions

The Cullin Design – Terms & Conditions

1. Agreement

1.1 These Terms and Conditions, together with our quotation and invoice, form the entire agreement between The Cullin Design and you (the customer).
1.2 By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Price, Delivery Fee & Payment

2.1 All prices are stated on your invoice.
2.2 Prices may be adjusted to reflect:

correction of errors or omissions,
GST, government charges, duties, or taxes applicable after the quote is issued.
2.3 Verbal quotations are not binding and must be confirmed in writing.
2.4 A 50% deposit is required before any order can be processed.
2.5 Final payment is due at least 4 days before dispatch.
2.6 All funds must clear before goods are released.
2.7 Credit card payments incur a surcharge: 1.8% on most cards, 3% on American Express.
2.8 We reserve the right to withhold delivery if payment is not received in full.
2.9 Discounts and sales are only valid during the advertised promotional period and will not be extended.

3. Cancellation

3.1 If you cancel an order, deposits are non-refundable.
3.2 Deposits are applied towards costs already incurred, including materials and labour.

4. Collection & Delivery

4.1 Full payment is required before collection or delivery.
4.2 Goods must be collected or delivered within 7 business days of notification that they are ready. Storage fees may apply thereafter.
4.3 Delivery is quoted separately and charged in addition to the order.
4.4 Online delivery charges are indicative only. Final delivery fees depend on location, access, and scheduling.
4.5 The delivery carrier is determined based on delivery address and booking availability.
4.6 Customers must notify us of any access restrictions at the time of order. Additional fees apply where access is difficult, or delivery fails due to inadequate access or refusal to accept delivery.
4.7 The Cullin Design is not liable for damage to goods once they leave our premises.

5. Returns, Fabrics & Availability

5.1 Returns are not accepted for change of mind or incorrect measurements. Please choose carefully.
5.2 If a return is agreed at our discretion:

proof of purchase is required,
goods must be in original condition,
return delivery costs are your responsibility.
5.3 We strongly recommend requesting fabric swatches before ordering to confirm colour, texture, and finish.
5.4 If a selected fabric becomes unavailable or discontinued, we will assist in finding a replacement and adjust the invoice (or issue a refund) for any difference.

6. Liability

6.1 All goods must be inspected within 72 hours of receipt. Any issues must be reported in writing within this timeframe. Claims made after this period will not be accepted.
6.2 We do not accept liability for delivery delays outside of our control.

7. Online Orders

7.1 Product images may vary due to fabric dye lots, timber grain variations, and screen display settings. Swatches are recommended.
7.2 Dimensions listed online are approximate and may vary slightly.
7.3 Prices are subject to change without notice.
7.4 You are responsible for ensuring goods meet your needs and specifications.

8. Care & Maintenance

8.1 Timber should be cleaned with a damp cloth, dried immediately, and kept away from direct sunlight, heating vents, and long-term coverings.
8.2 Fabric care instructions are available online. Always check before cleaning.
8.3 Velvets and chenilles may display movement and shading variations. Swatches should be reviewed prior to ordering.
8.4 Feather cushions require regular plumping, vacuuming, and protection from direct sunlight to maintain shape.
8.5 Full aniline leathers may mark and stain naturally—this is a feature, not a fault.

9. Warranty

9.1 A 6-year structural warranty applies to all The Cullin Design furniture from the date of purchase.
9.2 GlobeWest products are covered under GlobeWest’s own warranty terms (see their website).
9.3 Warranty exclusions include:

fabric and leather coverings,
normal wear and tear,
natural variations in timber and fabric.
9.4 We are not liable for events outside our control, including natural disasters, direct exposure to the elements, breakages due to misuse e.g. jumping on furniture etc.

10. Privacy

10.1 Personal information is managed in accordance with the Privacy Act.
10.2 We do not share personal information, except as required to arrange delivery or collection.

11. Advertising

11.1 Unless otherwise requested at the time of order, The Cullin Design may photograph and feature your furniture in promotional materials, including social media, website content, and advertising.

12. Holding Fee

12.1 Completed orders will be held free of charge for 5 business days.
12.2 Thereafter, a storage fee of $120 per week may apply until collection or delivery is arranged.

13. Custom Made Furniture Timeframe Policy

At The Cullin Design, we take pride in designing and crafting bespoke furniture pieces tailored to your needs. Each order is carefully made to measure, ensuring the highest level of craftsmanship and attention to detail.

Production Timeframe

All custom furniture orders have an estimated production timeframe of 4–12 weeks.
The timeframe begins once all specifications, approvals, and deposits have been confirmed and received.
Timeframes may vary depending on:

the complexity of the design,
material availability,
current workshop capacity and workload.

Delays

While we aim to deliver within the stated timeframe, unforeseen circumstances such as supplier delays, material shortages, or transport issues may extend production.
Customers will be notified promptly if delays occur and provided with updated completion dates.

Delivery / Installation / Rubbish Removal

Delivery will be arranged once the piece is completed.
Scheduling will depend on customer availability, courier availability, delivery location, and logistics.
Installation: Unless otherwise specified and agreed in writing, installation is the responsibility of the client. Additional fees may apply if installation services are required.
Packaging Removal: The Cullin Design does not remove protective packaging materials provided with delivered furniture. If packaging removal is required, this must be arranged prior to delivery, and additional fees will apply depending on the volume of packaging to be removed.

Customer Responsibilities

Customers must provide all required measurements, approvals, and details in a timely manner.
Delays in providing information may extend the production timeframe.

Guarantee of Quality

We value quality over speed. Our furniture will not be rushed at the expense of craftsmanship.
Each piece is thoroughly checked before delivery to ensure it meets our high standards.

✅ Summary: While the majority of orders are completed within 4–12 weeks, this timeframe is an estimate and may be impacted by external factors. We are committed to open communication and will keep you updated throughout the process.

14. Acknowledgement

13.1 By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.