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Frequently Asked Questions
Commercial Upholstery
What does the quote process look like?
STEP 1: Submit an inquiry to askus@thecullindesign.com.au and tell us about your upcoming project
STEP 2: A team-member from The Cullin Design will be in touch to discuss all your project needs and determine if a free on-site check and measure is required to complete your quote. During this time free fabric & timber samples can be arranged via post or during your onsite consultation.
STEP 3: You will receive a quote which you can accept, decline or suggest alterations to
STEP 4: Once a quote is accepted, a 50% deposit is required to process your order
STEP 5: Please allow 8 – 12-week turnaround time from time of deposit
STEP 5: Installation will take 1 – 2 days depending on the size of the project or can be done in stages
Will you liaise with my designer, builder or architect?
Our team will collaborate with you and other parties involved to ensure a seamless installation of your project.
What is your lead time?
Based on the size of your project and availability of materials, the estimated turnaround is 8 to 12 weeks.
How long does install take?
The normal timeline for completion can vary between 1 to 2 days, depending on the scope of the project. All custom furniture, frames, and special orders are produced or purchased before installation. After all items are prepared, we will collaborate with you to set a preferred date for installation, or we can install in stages as needed.
Will you work with my existing design and pieces?
Our team will consider the current design, theme, and project inspirations when collaborating with you to develop a unique concept.
Do you provide a full design concept?
Depending on your budget, we can include CAD drawings and custom mood boards to help you visualize the final look. Keep in mind that this service may come at an added cost.
Will you come and do a check measure on-site?
Yes. During your initial consultation, a check measure will be taken for quoting purposes. Once the project has been confirmed & a deposit has been paid, a second check-measure may be required prior to commencing the project. This will occur during a time which is best suited to you.
What type of fabrics do you use?
We cater for a number of high-traffic commercial settings such as hospitals, nursing homes, night clubs, schools, restaurants, beauty salons and more. To comply with industry standards for safe cleaning of upholstery, we utilise premium commercial grade fabrics. Factors that will be taken into consideration while quoting your project include; UV resistant options, bleach cleanable, fire retardant, mould and mildew resistant, waterproof and environmentally friendly options.
What is your warranty?
The Cullin Design furniture comes with a 6-year structural warranty that starts from the date of purchase. The warranty for fabric is unique to each fabric house and may differ. In case of any fabric defects, The Cullin Design will look into it on your behalf. Please provide photos and a detailed description of the issue to assist us in forwarding it to the fabric house for their investigation.
What are your payment terms?
Cullin Design requires a 50% deposit to process your project. Once a deposit has been received, the material required will be ordered and the outstanding amount will be due 1 week prior to installation. Please discuss with The Cullin Design directly for an update on turnaround times.
Reupholstery
What type of reupholstery do you specialise in?
- Banquette Seating
- Outdoor Furniture
- Occasional Chairs
- Recliner Chairs
- Dining Chairs
- Lobby Seats
- Ottomans
- Bar Stools
- Bedheads
- Dog Beds
- Sofas
- & much more
Is it cheaper to get furniture recovered than buying new?
It certainly can be. This all depends on the type of material you wish to use and the condition that the furniture is currently in. For example, does the foam need to be replaced, is there any structural damage to the frame etc.
Do you collect the furniture or do I have to arrange delivery?
If you can't bring your furniture to our showroom at 1/5 Speedwell Street, Somerville, VIC 3912, we can arrange pick up and delivery for an extra cost, which will be included in the quote for your job.
How do I decide which fabric I want to use?
We recommend researching the type of fabric which you believe will best suit both your lifestyle prior to deciding. This can be the difference between a recover which lasts 5 years vs 10+ years. If you're unsure, feel free to email askus@thecullindesign.com.au and our team of experts can discuss your needs and post you up to 7 free samples.
You can also visit our blogs which provides valuable information.
Fabrics
How many fabrics can you ship?
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